service cloud specialist superbadge challenge 2wandsworth parking permit zones
Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! You will need it. hmmm It has been a while, but I believe that just the "standard" profile is what you need. I also confirm that no additional code exists in this org. Would you like to share a few more details on how you currently have things set up? Does somebody have a thought? If you are still stuck after that, leave a comment with some more details and I'll take a look. I have read every message I can find and have double and triple checked everything I can think of. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! This is my journey- a normal kid by day- a Trailhead explorer by night. The solution? I like your blog.Devops Online Training in HyderabadLearn Devops Online. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! The free lemonade offer worked! And I've included milestone tracker in the page layout. Case organizers think about the language. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. I have created and recreated the Cloud Technical Team support process more times than I can count. This comment has been removed by the author. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. These are instructions on the types of rules you need to make. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Help with Superbadge Service Cloud Specialist step 4. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure you group report results correctly. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Sometimes it seems that the most frustrating problems have the simplest solutions. @adityavarma chekuri try to name the support process only "Cloud Technical Team". I have to double check the directions, but I believe that you just have to add a few values. @MM - thanks for your time. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Your help is needed! We can't find a field called 'Question Long Text Area'. hmmm You do not want to enable all of the checkboxes. Goodness! This is where you start building out the ability to manage support levels. I was convinced I was missing something and racked my brains over it. here is the complete guide for designers that will increase your knowledge. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I'll take a look as soon as Trailhead is back up! Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. @Trailhead baby I am having same error message. Telecom Billing System2. This thing is just hosed and I'm only on #2. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. hmmm This looks good. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Ive always thought this was pretty cool. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. You cannot customize its label or logo". Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I am getting this below error. The macro itself is working fine. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Excellent statistics for your blog, thanks for taking the time to proportion with us. 43 are for Admins. I am not sure whether its correct or not. Note the filter. These have different SLA milestones an agent has to hit its the same in this section. Anyone have any idea? Activate your knowledge groups and sub-groups. It was an interesting project, and I wanted to share some lessons learned from . I hope that you feel inspired. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have tried a thousand times with all variationsand the same error keeps coming up. Well occasionally send you account related emails. Glad you figured it out! If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. I'm sure you've done this but is omin-channel enabled? We recommend using a new Developer Edition (DE) to check this challenge. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Any hlp? When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Ensure Agents have access to Knowledge when viewing a Case. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. can you please suggest something? Make sure that the correct date range is selected. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Any advice?Thanks in advance! ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Ensure you group report results correctly. One of my favorite new things this week was taking a shower with my whole block collection. What am I missing? hmmmm I think I just had to drag the filed onto the layout. If you need more help, leave a comment! Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. But not sure what is causing the macro to not find the email template. 1 is checked that should not be checked. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Could you share a bit more details on what you have done for this step? Go to a case- check the Status options. :) I'd reconsider that time trigger. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! nay help is much appreciated. Any ideas that can help me? If you can not, I'd look around at permissions. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Ensure Milestones are configured properly for High Priority Cases. Ensure Agents have access to Knowledge when viewing a Case." I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . I am going bananas here. Prework and Notes. Why the change of heart? Service Cloud Specialist Superbadge. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. The challenge says "add the option for agents to compose emails within the console while looking at a case". This comment has been removed by the author. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. I made two dollars today! If the action is missing from the page layout, it will not show up as an option in the feed. Below are tips and gotchas for each report / dashboard. It is now working. I just finished the superbadge. By clicking Sign up for GitHub, you agree to our terms of service and A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Thank you sooo much, you were right! Thanks. January 07, 2019. donut! "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). (The badge is all click, no code.) If you want to check the support process' api name, you can extract via data loader. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Let's do this. Could you shoot over a few screenshots of what you have? The error message is so cryptic that it's hard to troubleshoot the issue. Look at the page layout again- there is another item you will need to add. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). Making dinner for Mom! Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. I have both Email to Case and On Demand Service enabled on the Email to Case page. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Look at the page layout and enable knowledge. What should I do? hey,yes it was, i figured out after you replied. Select edit page4. "Wrong Queue" is not a queue. read more, Youre going to think Im totally pathetic for writing about this!!! Ensure Entitlements are visible on Cases in Lightning.' Tried it all, from custom : support profile to standard user, even admin. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. This, like all superbadges, requires a careful read through the instructions prior to any clicking. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Why the change of heart? Ensure Agents have access to Knowledge when viewing a Case". Still not sure what Im talking about? Its awesome once its all working. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. "Please help to resolve this. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Take a break, grab a snack, and watch this video. I got the stages added - its the 'and assign' that's hanging me up. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Think of this like a Sales Process. where you have opportunity stages associated with the process. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Thanks so much for responding. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Ask Question Asked 2 years, 8 months ago. Youll need to enable this whole feature before you start I wont give away what its called! It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. I am having trouble with step 4. Any help! What other fields do you need to add? Ask Question Asked 2 years, 8 months ago. I am stuck at Step 3 - Create service level and actions. Something a little odd- Have you added the chatter feed/publisher to the layout? I did add the things mentioned automated action in macro. Is there an "email template" in the "email template" object? Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Ask Question Asked 2 years, 8 months ago. Usually this is due to some pre-existing configuration or code in the challenge Org. I am the Trailhead Baby! i could pass the challenge, so great to have some experts available like you! Alas, fingers crossed for the next challenges. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. I don't know what else to try. Have you set up the routing address? I'm working on the Service Cloud super badge and the error below is driving me nuts! Install the unmanaged package from the prework if you haven't already. Review the steps to create the 'Cloud Technical Team Support Process'. Thank you! I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. THANK YOU! While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. I'm STILL hacking away at this error message. Billing Topics (Billing_Topics) with Payments and Reimbursements. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! The free lemonade offer worked! I have used knowledge 1000 times and have never had anything like this. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. In the worst conditions, Ursa Major panels produce ~25% of maximum power. I have the Milestones field in the page layout too. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Ensure you set up the routing for Advanced Cases properly. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Was this badge FUN or what?! I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. (I am totally stuck on a CPQ superbadge right now on the last step!). Grab a pen and paper. Create the Cloudy Technical Team support process! Have a question about this project? I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. You, my amazing reader, get more than tips for a Salesforce Superbadge. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Use another way to specify capacity for the routing configurations. My brother has started to play with me! Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Make sure that the correct date range is selected. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Thank you! Initial Response milestone- You only need 1 criteria. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Change the labels for Case and Product To Maintenance Request and Equipment respectively. Still stuck? New Profile button, instead of hitting the Clone button on the Technical profile page. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Sales at Lychee shadow Salesforce course in Chennai Salesforce Online Course Salesforce course in Bangalore, adana escort - adyaman escort - afyon escort - aksaray escort - antalya escort - aydn escort - balkesir escort - batman escort - bitlis escort - burdur escort - bursa escort - diyarbakr escort - edirne escort - erzurum escort - eskiehir escort - eskiehir escort - eskiehir escort - eskiehir escort - gaziantep escort - gebze escort - giresun escort - hatay escort - sparta escort - karabk escort - kastamonu escort - kayseri escort - kilis escort - kocaeli escort - konya escort - ktahya escort - malatya escort - manisa escort - mara escort - mardin escort - mersin escort - mula escort - nide escort - ordu escort - osmaniye escort - sakarya escort - samsun escort - siirt escort - sincan escort - tekirda escort - tokat escort - uak escort - van escort - yalova escort - yozgat escort - urfa escort - zonguldak escort, adanaescort01.com - adiyamanescortxx.com - afyonarackiralama.net - aksarayescort.net - antalyaoyunpark.com - aydinescortkiz.com - balikesirescortlar.com - batmanescortlar.com - bitlisescortlar.com - burdurescortlar.com - bursamalaysias.com - diyarbakirambar.com - edirnedespor.com - erzurumyolkosusu.com - eskisehirescortlari.com - gaziantepekspres.org - gebzeescortkiz.com - giresunmaraton.com - hataykoleji.com - ispartakpss.com - karabukteknik.com - kastamonuajans.net - kayserivalisi.com - kilisescort.com - kocaeliescortlar.com - konyaescortlar.com - kutahyaizemlak.com - malatyadataksi.com - manisaescortlar.com - marasatasoyemlak.com - mardinfanatik.com - mersinmoda.com - muglaapart.net - nigdeyapi.com - orduescortt.com - osmaniyeyorum.com - sakaryanur.com - samsunescortlar.com - siirteyatirim.com - sincanoto.com - tekirdagescortlar.com - tokatforum.com - usakbasin.com - vanescortilan.com - yalovadaemlak.com - yozgattanal.com - sanliurfadayim.com - zonguldakescort.com, kayseriescortu.com - alacam.org - xescortun.com. I'd bet that the solution is to "clone" not rename. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Error: "We can't find the Entitlement Name in the System Administrator Profile. I have named and renamed it (Over and over and over). Rated Accounts by State The record count for state and account rating are automatically added. Or "on demand email to case". i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Also when i click on Overflow Assignee no records found window pop up. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Thanks @ Tarik, the directions states to create two roles, which I did. You, my amazing reader, get more than tips for a Salesforce Superbadge. not sure how to troubleshoot this tho..@_@, hmmm! Ensure you group report results correctly.
Property For Sale Carpathian Mountains,
How To Respond To A Rejected Salary Increase Email,
Laguardia High School Acceptance Letter,
Madame Clairevoyant Horoscope For Today,
Articles S