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Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. The mission of our customer care teams exemplifies the need for human understanding. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Help make it more accurate by adding yours. * Make independent complex decisions within the scope of your authority Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. This is a 6 months project and we offer Full Time Shifts (Rotating). Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. This is a 6 months project and we offer Full Time Shifts (Rotating). Our people are our greatest assets at Alight Solutions because People Matter! * Excellent communication & collaboration skills with strong ability to empathize with customers * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Our Promise A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. 1999 - Alight Solutions San Juan is looking for real people, who are passionate about customer care. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Because transformation takes a workforce. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. Customer Care Representative Tasks. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. You have reached your maximum number of active job alerts. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Acknowledging and resolving customer complaints. Type: Full Time . * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Our story starts with a simple universal truth: Every business is a people business. It is a very convenient Job I have ever worked. View this and more full-time & part-time jobs in Miami, FL on Snagajob. 2023 At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! The estimated additional pay is $2,234 per year. A Customer Service Representative also handles concerns, complaints, or other issues. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Learn more about our customer care offices. * Call Center and Hospitality experience preferred. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. 26 Alight Customer Care Representative jobs available on Indeed.com. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Knowing our products inside and out so that you can . Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. You can deactivate or delete job alerts by clicking the button below. At Alight, we believe a company's success starts with its people. We are brave in spirit, act decisively, learn quickly and get it done. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. This role is designed for people who have strong empathy and communication skills. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Get hired today! Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Learn how this feature works. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Averages based on self-reported salaries. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Mid Level Full Job Description. We strive for Excellence Every Day by collaborating with our clients and colleagues. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Explore open roles at Alight. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Qualifications for a job description may include education, certification, and experience. We promote healthy lifestyles and flexible work arrangements for our employees. Lensa, Inc. - Lensa is a job search engine. Health, Dental, Vision, Life Insurance and more. Find out if you meet the requirements! Esto te describe? By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. This may include assisting the caller in navigating the system as well. They answer inquiries by phone, e-mail, web chat, or social media. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. You will be notified during the hiring process which checks are required by the position. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Location: San Juan, Puerto Rico. Visit the company website to obtain information on the company and review the job description prior to your interview. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Si es as, entonces ReedGroup es para ti! The assessors like to know that you are familiar with the company and with the position for which you are interviewing. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Browse by city or country to find one in your region. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Be Real with Alight and help us re-imagine how people and organizations thrive. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . READ MORE Important information: Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Alight Easy 1-Click Apply. Alight - 3.1 San Juan, PR. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Customer Care Representative Greater Toronto Area, Canada. Communicating with customers through various channels. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Join our team. Cons as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Job Details. Customer Care Representative Human Resources. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Our people are our greatest assets at Alight Solutions because People Matter! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Full-time $12.50 an hour. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. A 401k plan that includes a corporate match. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Alight Solutions Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Check out our current jobs that have a virtual/work from home option. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Alight Solutions Easy 1-Click Apply. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired.

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