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Asked for a pair of trainerscould not even tell what the guy said. Manners cost nothing. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - We also ensure all reviews are published without moderation. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Verification can help ensure real people write reviews about real companies. You will be contacted by email to verify your review. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Delivery to Australia was super cheap and very very fast! They have sent them back to me and are refusing a refund. You have disabled javascript in your browser, please enable. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Received 2 small refunds for I don't know what! 3 ratings with the average rating of 4 out of 5 stars. Why have i been rejected for my return as the item was faulty? Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. In just a few steps, we'll have it sorted. Delivery to Australia was super cheap and very very fast! The range includes footwear, clothing and accessories for men, women and children. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? I have no complaints at all, fantastic service.. item arrived perfect after 3 days. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Ordered coats for 2 of my sons in the sale. Hey MattThanks for taking the time to leave us a review. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. That is great news that they arrived a day early!We hope to see you again very soon. Popular Christmas FAQ Will not use again. Editor, Marcus Herbert. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Thank you so much. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Verification can help ensure real people write reviews about real companies. New customers only. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. And would recommend to all my friends amd family. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Claim your profile to access Trustpilots free business tools and connect with customers. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Keep up the good work Terry!Thanks so much.Tanya. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Been trying via live chat, what's app and calling HQ. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Treated myself to some new trainers and jogging bottoms in the sale! Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Perfect from start to finish. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Hey MattThanks for taking the time to leave us a review. - KM, posted 1 year ago With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Wow! We hope to see you again very soon. Ordered it on Monday and it was delivered on Tuesday. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Then I started a new chat and got Sophie who was absolutely lovely. Tommy Jeans. Find out how we combat fake reviews. In just a few steps, we'll have it sorted. Rolling eyes, rude attitude. That is great news about the fast delivery.We hope to see you again very soon. Absolutely fuming with this company. A refund can take up to 10 working days to show in your account. - Anonymous. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. 1996 Retro Nuptse Jacket. Claim your profile to access Trustpilots free business tools and connect with customers. Take care!Thanks,Rebekah. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. | Read 8,321-8,340 Reviews out of 55,152 There was a problem. 20% off selected items with this Footasylum discount code. 2023 Trustpilot, Inc. All rights reserved. If you'd like to return your order, you can within 14 days of receipt. We hope to see you again very soon. And would recommend to all my friends amd family. Giving one star so I can leave this review. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Ordered almost 400 worth of clothes for my son on the 12th of December! very helpful as Liverpool didnt answer the phone. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Replies to negative reviews in < 24 hours. I will always order with footasylum I am very happy with the service and products. Just noticed that the box they have sent them in isn't for the correct trainers. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Also it was delivered to Republic of Ireland avoiding customs charges. Strengthen your review by uploading photos & videos. Thank you so much. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Footasylum doesn't deliver on Bank Holidays. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Suggested companies are based on peoples browsing tendencies. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. All students enjoy 10% off at Footasylum. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. If valid, the page will refresh and your total will be updated accordingly. Happy from start to finish! Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. We hope to see you shopping with us very soon. You will receive a verification email shortly. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Totally amazing service cannot fault. Thanks. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Verification can help ensure real people write reviews about real companies. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. We also ensure all reviews are published without moderation. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Get FREE UK delivery on all orders over 60 and FREE UK returns. Package allegedly dispatched on 11th December and now reported as list in transit! Price was unbelievable for what I got! Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. We need your email address to verify that your review is genuine. If you don't like it, leave. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Please provide a valid proof of purchase. Extremely moody.I've never seen such self absorbed people. I can't even point the blame at one member of staff because they were all terrible. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Email and text communication was prompt and efficient. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Ordered standard delivery, was dispatched the next day & arrived the day after. Companies can ask for reviews via automatic invitations. Hey Karl!Thanks for taking the time to leave us a review. Here are 8 tips for writing great reviews. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. We often link to other websites, but we can't be responsible for their content. Would not recommend. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. I have sent them back the undamaged trainers in a damaged box as I received them. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Make sure your order is unused and in original packaging and labels. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. A pop-up box will appear revealing the code. Leave this blank if you'd like to publish your review anonymously. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Footasylum exchanges are only available in the UK. Up to 60% off at Footasylum on selected women's t-shirts. Once Footasylum has received and inspected your order, a refund will be issued. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! If you miss this window, youll have to go through the returns process. Useless. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Was told that neither was possible because I didnt return them in the original shoe box! Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. First and last time I will use this company. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. They all fit perfectly. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Ordered Nike trainers. Wow! To start a return, fill out the returns form that came with your order and follow the instructions on the form. They have scribbled size 7 on it. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Hey Getta,Thanks for leaving us a great review. Lancashire Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. By continuing to use this website, you agree to the use of Cookies. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Reply from Footasylum Jul 14, 2021 Hey! One very disappointed son this Xmas! The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. A simple full refund is all I wanted from the first time I was messed around!! Shocking company - bought two items trainers and sliders order value 100.28 never received. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Please note that we may share your email with the company to verify your order. 2023 Trustpilot A/S. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. This time, however, when I ordered, their courier choice was Yodel. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Quality, style and value superb. Shocking service avoid disappointment. Never again. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. They have sent them back to me and are refusing a refund. 3. Very disappointing.Would never order from them again! Greater than 37%. She got the problem sorted in minutes. Next time it will be JD SPORTS for my next purchase. They also offer a WhatsApp device but it doesnt work. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. They also offer a WhatsApp device but it doesnt work. T3 is part of Future US Inc, an international media group and leading digital publisher. No greeting, no please, no thank you. If this was my store, they would all be sacked. Companies can ask for reviews via automatic invitations. 299.99. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. It goes against our guidelines to offer incentives for reviews. Highly recommend and will definitely buy from Zavetti again.

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