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\n<\/p><\/div>"}. It First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Joo Almeida D'Ea Head of Integration Office. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. The transaction, subject to customary closing conditions, is expected to close in mid-2016. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. Alternatively, These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. This was not just bigit was unprecedented. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. Then came the coconut, an event none of us could have predicted. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Stubhub serves customers worldwide. WebHow To Contact StubHub Corporate Office Headquarters. hours. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Every order is 100% guaranteed. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email Sign up for News Alerts to receive occasional emails about eBay corporate announcements. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. In this regard I was right; but major unforeseen risks would also unfold on my journey. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). We give them a time frame to offer Search through past posts using the search bar at the top of the forum page. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. stubhub inc. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. I ordered tickets but can't view them online even with the access code. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Oscar Ferruz Director of Supply, Primary and Operations. To provide a deeper support system beyond grants, we lend our Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. WebSend us a message. Personally, though, I found it disappointing. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. Within nine months of my arrival at StubHub, thats exactly what happened. Evaluating all of these factors, I agreed to join the company. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to WebStubhub, Inc. operates as an entertainment ticket agency. Arnaud Collin Global Head of Marketing. Come join us to plan your next live event experience! WebStubHub's Field Operations. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. In March, the entertainment industry crashed. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. This article was co-authored by wikiHow staff writer. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. Enjoy! The Company offers tickets for live sports, music, and theatre events. Stubhub, Inc. operates as an entertainment ticket agency. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. WebGet in touch with us today! Fax Number: 1 Somehow, Id have to navigate us through it. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Buy Sukhinders Book! Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. StubHub is the largest ticket marketplace in the world and enables fans to And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. StubHub is an eBay company (EBAY). customersupportuk@stubhub.co.uk. Luckily, weve compiled (and tested!) The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. Suite 1 Avon, NY 14414. info@quicklees.com StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. Published and reprinted by permission of Houghton Mifflin Harcourt. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Eric Baker Founder. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. The more I learned about StubHub, the more excited I became. the exact pickup location and times. In February of 2020, we sold StubHub for $4 billion. To subscribe, click on the button below and copy the URL into an RSS reader. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. Musk Made a Mess at Twitter. Thanks for your message we aim to get back to you within 24 hours. They mention on their website that you should call their normal customer service number to ask about adding an event. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. Copyright 2021 by Sukhinder Singh Cassidy. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). In 2015, eBay enabled $82 billion of gross merchandise volume. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. StubHub gets a lot activity from users on Facebook than it does on Twitter. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Contacting StubHub While StubHub does not offer live chat, they do have a phone Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Founder oftheBoardlist, Former President ofStubHub at. It's often the quickest way to sort something out. Open our virtual assistant, click on "Contact form" and let us know how we can help you. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. StubHub is an eBay company (NASDAQ: EBAY). AtStubHub, our mission is simple: help fans find fun. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. My Secret to the Success of Amazon? Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. 3 if you sold tickets already and have an issue. Jeff Zwelling TBD. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Join the list. Will His AI Plans Be Any Different? It was time for me to choose possibility once again. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. This article has been viewed 52,013 times. We'll do our best to get back to you in the next 24 In 2017, eBay enabled $88 billion of gross merchandise volume. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. Alternatively, you can send us an email at As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. 2 if you have questions about buying tickets. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. If you buy through links on our site, we may earn a commission. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Terms of the deal are not being disclosed. Choose Possibility: Take Risks and Thrive (Even When You Fail). StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. Surviving wasnt easy. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. All Rights Reserved. Personally, though, I found it disappointing. In 2018 and 2019, eBay faced mounting pressure from shareholders. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. If a crisis like this had hit us earlier, wed have been in better shape to weather it. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. StubHub will refund your money if an event is cancelled or moved. The Utah-based firm announced on LinkedIn it Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member.
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